Leadership is a word that means different things to different people. Some argue leadership success stems from traits or individual characteristics that are not particularly changeable; some believe leadership is about a person’s knowledge, competencies and behaviours that can be developed; some propose leadership is not associated with a person, but is a process that includes followers becoming engaged and empowered around some collective purpose; others believe leadership is about serving ones followers. What we do know is that leadership is an incredibly complex undertaking for which there is not one formula, and learning a variety of perspectives and skills can improve leadership performance across situations.
Managing people: it is fundamental to the role of any manager to positively influence the performance of their people through continuous uncertainty and change, as well as to effectively manage poor performers who can negatively impact the rest of the team. The most successful companies hold managers accountable for underutilising people who are not "like" them... those with diverse backgrounds, values, cultures, languages, or attitudes. Updating skills around new developments in goal setting, supporting, empowering, delivering difficult feedback, recognising and rewarding are critical across all levels of management in every organisation.
Negotiation & Influence. In these days of doing more with less, enhancing one’s negotiation and influence skills has become increasingly important. Whether trying to get the best price in a simple transactional deal or managing the complexities of a multiparty, multi-issue dispute, negotiation skill development allows us to confront such situations with confidence and gain superior outcomes for ourselves and our organisations.
Team Effectiveness. Teams are a ubiquitous part of organisational life. At every level, ranging from front line staff to CEOs, the skills and competencies required to create, lead and participate in effective teams are critical. But surprisingly, while we have a great deal of knowledge and evidence about what drives team effectiveness, few teams spend the necessary time setting up, agreeing on and implementing key processes that can deliver a huge return on investment.